The terms on which we run this website and supply, hire, fit and support TAD i-am and commercial vehicle equipment.
These terms were drafted around how TAD Communications actually trades — supply, hire, workshop fitting and the tad-tracker portal — but they are a starting point, not legal advice. Have a solicitor review them before you publish.
Anything highlighted like this is a value you need to confirm: payment terms, warranty length, hire notice periods, liability cap and cancellation windows. Search the page for the highlights and replace them all.
This website is operated by T.A.D. Communications Ltd (“TAD”, “we”, “us”), a company registered in England and Wales under company number 03429988, whose registered office is Unit 3 Peerglow Industrial Estate, Olds Approach, Watford, Hertfordshire WD18 9SR, and whose trading address and workshop is 15 Chancerygate Business Centre, Whiteleaf Road, Hemel Hempstead, Hertfordshire HP3 9HD.
These terms cover three related things:
Where we have signed a separate written agreement, purchase order or hire agreement with you, that document takes precedence over these terms to the extent of any conflict.
By using this website, or by placing an order with us, you accept these terms. If you do not accept them, please do not use the site or place an order.
We provide this website free of charge and make no promise that it will always be available or uninterrupted. We may suspend, withdraw or change any part of it without notice.
Information on this site is provided for general information only. Product descriptions, specifications, timescales, savings figures and case study outcomes are indicative. They do not form part of any contract and should not be relied on as a guarantee of a particular result on your site.
We may report any breach to the relevant authorities and disclose your identity to them.
Nothing on this website is an offer to sell. Enquiries made through the site, by email or by telephone are invitations for us to quote.
A quotation is valid for 30 days unless we state otherwise, and is based on the information you give us. Where fitting is involved, quotations for vehicles we have not inspected are estimates: two vehicles of the same make, model and year can differ materially inside. If, on inspection, the work required differs from what was quoted, we will tell you before proceeding and agree any change with you.
A contract is formed only when we accept your order in writing, or when we begin the work, whichever happens first.
Any dates we give for delivery or fitting are estimates given in good faith. We will tell you as soon as we know if a date is going to move. Time is not of the essence unless we have agreed otherwise in writing.
Prices are quoted in pounds sterling and exclude VAT unless stated otherwise. VAT is charged at the rate applying on the date of invoice.
Unless we have agreed a credit account with you in writing, payment is due on completion of the work / before collection. Where a credit account is in place, our standard payment terms are 30 days from date of invoice.
We may charge interest on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998.
We supply commercial vehicle equipment and the TAD i-am hardware, which typically comprises an i-am control unit, a telematics tracker and Bluetooth driver Tags.
Goods are supplied on the basis that they will match the description agreed and be of satisfactory quality. Minor variations in appearance, finish or component sourcing may occur and do not constitute a defect.
Some items we supply are manufactured by third parties and carry the manufacturer's own warranty. We will pass those warranties through to you where we are able to.
TAD i-am units depend on mobile network coverage and satellite positioning to report data. Coverage is provided by third-party networks and is outside our control. Gaps in reporting caused by lack of coverage, network outages, deliberate interference or the machine being underground or heavily shielded are not defects in the equipment.
Unless agreed otherwise, fitting is carried out at our workshop in Hemel Hempstead by our own personnel.
Fitting equipment to a vehicle can, in some circumstances, affect the vehicle manufacturer's warranty. It is your responsibility to check the position with your manufacturer or lease provider. We are not liable for any loss of manufacturer warranty cover.
We take reasonable care of vehicles left with us. Vehicles are left at your risk and you should ensure your own insurance covers this. Please remove valuables and tools before drop-off.
Removing a TAD i-am unit at the end of a hire, or transferring it to another machine, is chargeable work and must be carried out by us or by an installer we have approved. Units removed by others may be damaged, and any resulting cost is yours.
Where equipment is supplied on hire rather than sale, the following applies in addition to the rest of these terms.
Trial units are supplied on the hire terms above unless a separate trial agreement is signed.
Access to the online portal at tad-tracker.com is provided as part of your TAD i-am supply or hire arrangement. We grant you a non-exclusive, non-transferable, revocable licence to use it for your own internal business purposes for as long as that arrangement is in force.
New companies and operatives are currently set up by TAD personnel. Once your account exists, your administrator controls who has access and at what level (Admin, Manager, User or Driver). You are responsible for keeping login credentials confidential, for the actions of anyone using your accounts, and for removing access promptly when someone leaves.
We aim to keep the portal available at all times but do not guarantee uninterrupted access. We may carry out maintenance, and will give notice of planned downtime where reasonably practicable. Reporting depends on data reaching us from the units — see “Supply of goods and hardware” above.
TAD i-am is a control and reporting tool. It supports your safety and compliance arrangements; it does not replace them. In particular:
We warrant that goods we supply will be free from material defects in materials and workmanship for 12 months from the date of delivery or completion of fitting, and that our installation work will be carried out with reasonable care and skill.
Tell us as soon as you become aware of a problem, on 01923 712430 or [email protected]. We will diagnose remotely where we can, and where we cannot, we will arrange for the vehicle or machine to come in. Our obligation is, at our option, to repair or replace the item or to refund the price paid for it.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 12 of the Sale of Goods Act 1979, or any other liability that cannot lawfully be limited or excluded.
Subject to that, and where you are dealing with us in the course of a business:
You should maintain insurance appropriate to your operation. Our liability position assumes you have done so.
How we handle personal information is set out in our privacy policy, which forms part of these terms.
In short: where the TAD i-am system processes personal data about your operators, drivers and staff, you are the data controller and we act as your processor. Where we process data about you as our customer, or about visitors to this website, we are the controller.
Where we act as your processor, we will process personal data only on your documented instructions, keep it secure, impose confidentiality obligations on our staff, and assist you with data subject requests and security incidents as required by UK GDPR Article 28. A data processing agreement is available on request.
All intellectual property rights in this website, in the TAD i-am hardware design, firmware and portal software, and in our documentation and branding, belong to us or our licensors. TAD i-am™ is our trade mark.
Nothing in these terms transfers any of those rights to you. You are granted only the licence described in section 8.
The data recorded about your own vehicles, machines and operators belongs to you. We may use anonymised and aggregated data — from which no individual, customer or site can be identified — to improve the product and its reporting.
Orders for goods made or configured to your requirements, and fitting work already begun, cannot be cancelled without charge. Where you cancel a confirmed fitting booking with less than 48 hours notice we may charge for the lost slot.
Where you contract with us as a consumer at a distance or off our premises, you have the right to cancel within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That right does not apply to goods made to your specification, or to services you have asked us to begin during the cancellation period and which we have completed. Your statutory rights under the Consumer Rights Act 2015 are unaffected by anything in these terms.
We may suspend supply, support or portal access, or end a contract, if you fail to pay a sum when due and do not put it right within 14 days of being asked, if you materially breach these terms, or if you become insolvent or subject to an insolvency process.
On termination, sums owed to us fall due immediately, portal access ends, and hired equipment must be made available for collection. We will, on request made within 30 days, provide you with an export of your data before access is withdrawn.
We are not liable for failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including network and utility failure, supplier or manufacturer failure, industrial action, fire, flood, severe weather, epidemic, act of government, or the unavailability of transport or components. We will let you know and, where possible, agree a revised timetable with you.
These terms, their subject matter and their formation are governed by the law of England and Wales. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms, or about anything we have supplied:
T.A.D. Communications Ltd
15 Chancerygate Business Centre, Whiteleaf Road, Hemel Hempstead, Hertfordshire HP3 9HD
Telephone: 01923 712430
Email: [email protected]
Registered office: Unit 3 Peerglow Industrial Estate, Olds Approach, Watford, Hertfordshire WD18 9SR. Registered in England and Wales, company number 03429988.
Questions about this document, or need our data processing agreement for your compliance file? Ring 01923 712430 or email [email protected]. We would rather explain it than have you guess.
